Hello everyone,

We are going to be temporarily be suspending new orders for the time being. As we've grown, it's come time to reorganize how our company works internally and we need to do this in a way that is totally transparent to our customers. Because this company is founded on the value customer satisfaction over revenues and profits, we feel this is the best way to concentrate on this work without disruption. To put any fears at bay, eLiteral is completely financially stable and is not in any risk of shutting down, so this should not be seen as a negative. Instead, it is something immensely positive! We are going to be able to offer new services, better support, and more opportunities to our customers than ever before. This new organization will give some of our support staff more free time, and what they will be doing with that time will be revealed in due time...

Because we know some may be confused, here are some common questions and answers:

Why do this? Does this mean eLiteral is in trouble?
We want to ensure our existing customers are getting the best experience possible. We value this over bringing on as many people as possible and potentially losing perspective on issues customers may have. Part of this reorganization is the ability to handle larger support loads in a scalable manner. This will allow us to grow much larger, but keep the same level of service and support that our customers have come to expect.

When will new orders be resuming?
At this time, we don't have a specific date. It will certainly be as soon as we've finished reorganizing and re-settled back into position to bring on new customers. We want to be as sure as possible that we'll be offering the same service to new customers that we offer to existing customers.

If I'm an existing customer will I still be able to upgrade or downgrade my account during this time?
Of course! Just send a mail to billing and we'll get you upgraded or downgraded. As stated before, this will be as transparent a transition as possible, so nothing should be changed from your end.

But I was just about to sign up! Now do I have to wait?
Those who have already talked with me or someone else in sales about an account are welcome to continue those discussions and get an account with us. Unfortunately for others, we are not accepting more orders right now.

We want to personally assure everyone we're doing this with the best intent for our customers, both current and future. We get a lot of compliments from customers about our excellent service, and we want to continue to keep that up to the same standard from our 1st customer to our millionth customer. High quality service is what has set us apart and we will do whatever possible to keep this our defining factor.

Thanks to all our customers.

Team eLiteral